The Costa Express Support app is providing accessible and intuitive training and troubleshooting using augmented reality.

Costa Express have been hugely successful in delivering a “Bean to Cup” product direct to the consumer. Partners, such as Tesco, BP, Sainsbury’s, Co-op and Waterstones, support over 8000 retail machines in the UK.

Imagine the complexity in providing effective, on-site training to different staff and shifts to ensure the very best in maintenance and up-time.
Harmony developed an award winning system for training, troubleshooting and support via staff BYOD.
The simplified offline registration, visual AR tutorials and multi-lingual support allows digital training records, issue reporting and resolution to be managed centrally on a secure management platform.

Why is AR Useful?

The large scale and lack of easy accessibility to the Costa Express machines has previously made staff training difficult and troubleshooting costly. Using AR, Costa are enabling staff to visualise these large machines at real world scale and interact with them virtually, improving training efficiency across the board and providing a convenient and easy to understand resource for staff.


Using the app, staff are now able to take basic training, view key maintenance procedures and diagnose a range of errors all in one place. By demonstrating all content directly over the 3D model the app is providing users the next best thing to a real world one-to-one demonstration, allowing them to be a lot more proactive and independent when maintaining the machines on site.

User Data

The app is not only providing a more effective learning resource for Costa customer staff, but it is also providing quantifiable performance data that can show individual training progress, training data at specific locations and machines and indicate strengths and weaknesses across app sectors and geographical locations.

Find out more about using AR in corporate education here